Module 2, Lesson 3: Shifting Perspectives - Why Facts Matter More Than Opinions

How do you effectively handle difficult conversations?
By focusing on observable facts rather than subjective labels. By doing so, leaders can foster more constructive communication and avoid defensiveness.

Here are three key takeaways:

1️⃣ Shift from Labels to Facts: Replace subjective labels like "rude" or "stubborn" with specific, observable behaviors. For example, instead of saying someone is "rude," note that they rolled their eyes during a meeting.

2️⃣ Objective Communication: Approach conversations by addressing concrete actions rather than personal perceptions. This helps in eliciting more honest and less defensive responses from the individual involved.

3️⃣ Leadership Responsibility: Leaders must be self-aware and understand how their position amplifies the impact of their words. By focusing on facts, leaders can better support their team and maintain respect within the organization.

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