Module 2, Lesson 4: Mastering the Difficult Conversation

In this module's final lesson, Kris shares the essential skills required for addressing difficult behaviors in the workplace. She begins by explaining the importance of distinguishing factual occurrences from personal labels when discussing challenging actions with team members. A step-by-step framework to conduct these conversations effectively, ensuring that issues are addressed without escalating tensions, is provided. Through examples and clear guidelines, the lesson underscores the significance of maintaining open, honest communication to foster a healthy work environment.

To see the visuals of Kris sharing her screen and to access any downloadable resources, please log in to your portal and visit the corresponding video lesson.